Hi, I'm Charlotte, a service designer & researcher based in Brooklyn, NY. 

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I have over six years of experience across B2B software and design consulting, with deep roots in qualitative research and stakeholder-centered storytelling. I’m especially drawn to problems where digital touchpoints alone aren’t enough, and where success depends on aligning incentives, behaviors, and relationships across ecosystems.​

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Over the past year, I completed my Master’s in Service Design, expanding my practice beyond interfaces to include environments, processes, policies, and social norms. I currently work as a service design consultant at Scoresby International, partnering with Fortune 500 organizations to clarify complex offerings, improve service journeys, and design for trust at scale.​​

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Whether I'm uncovering the pain points of enterprise payment specialists, helping someone find their next signature scent, or reframing how citizens engage with public services, I lead with empathy and bring curiosity, care, and tenacity to the work.​​

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I stay inspired through mixing UK Garage, keeping up my Letterboxd, and hunting down the best cocktail bar anywhere I go.​​​​​

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